Commitment to Your Dog
At Friends of Frank, your dog’s welfare is our absolute priority.
Detailed, personal care information is securely recorded to understand your dog’s unique requirements. This includes: medical needs - their registered veterinary practice, any medications they take, health conditions and/or injuries, allergies and/or food intolerances; detailed notes describing known fears, phobias, and emotional triggers - please share your dog's experience with prior behaviour and/or training services, if any; a summary of motivators - your dog's quirks - their likes and dislikes, such as preferred play style.
A concerns regarding the health, behaviour or welfare of your dog will be expressed to you at the very first opportunity.
LEARNING THEIR LANGUAGE
Harvesting a thorough understanding of canine communication, Friends of Frank guarantees that your dog's body language will be accurately interpreted - giving your peace of mind when booking our services.
Actively observing social interactions, interrupting hostile behaviour early, and responding promptly to signals and cues reduces stress, minimises frustration and avoids any escalation of conflict.
cooperative care
Dedicated to the sole-use of force-free and fear-free practice, cooperative care is used to harbour two-way communication and form consensual dog-handler relationships.
Consistently respecting your dog's autonomy helps them feel safe - the sense of security needed for your dog to freely communicate their needs.
In rare instances where physical restraint is necessary for your dog’s immediate safety, the least invasive approach possible will be used to minimise stress and protect wellbeing.
Kind Equipment Policy
Friends of Frank operates a strictly force-free and fear-free approach.
To ensure your dog is always handled with kindness and modern expertise, we exclusively use positive, science-led approaches. This strictly forbids forceful or punishment-based techniques, including equipment designed for negative reinforcement.
All equipment approved for force-free and fear-free practice relies on the assumption that your dog has not formed a negative association prior to introducing it for correct use.
Your dog's body language will be closely monitored to ensure their equipment and our methods always feel safe and supportive for them.
For any equipment considered aversive, we’ll happily provide a kind, effective alternative for your dog to use instead.